Hamad Airport receives ‘Best Customer Experience’ initiative award

Hamad International Airport (HIA) won the ‘Best Customer Experience’ Initiative Award at the Future Travel Experience (FTE) Asia Awards 2018, which occurred in Singapore, granting the main center point for changing its terminal and conveying the FIFA World Cup involvement to its explorers.

The honor recognizes the most client driven ‘on the ground’ activities in the course of the most recent a year, and imprints HIA’s fourth back to back win at FTE Asia Awards, as per a press articulation.

Abdulaziz al-Mass, vice-president of commercial and marketing at HIA, receiving the award.

Made a decision by a specialist board and criteria that assessed the air terminal for activities that had an overwhelmingly positive effect on its clients, HIA was perceived for its accomplishment in combining its cutting edge offices, friendly culture and love for football by conveying multi month-long FIFA World Cup festivity amid 2018 FIFA World Cup Russia in association with The Supreme Committee for Delivery and Legacy (SC).

Remarking on the honor, Badr Mohamed al-Meer, head working officer of HIA, expressed: “We are respected to be perceived for our extraordinary client involvement with the current year’s FTE Asia Awards. At HIA, we endeavor to convey genuinely extraordinary and real encounters that leave an enduring impact on each voyager that visits our cutting edge terminal.”

FTE originator Daniel Coleman included, “Everybody at Future Travel Experience might want to salute Hamad International Airport on their accomplishment in the 2018 FTE Asia Awards. The FIFA World Cup Fan Zone is an incredible case of an airplane terminal grasping innovativeness to furnish travelers with a special and critical experience.”

The honor winning air terminal, notwithstanding propelling an Airport Football Fan Zone, communicate live matches in three themed seeing regions and changed the yellow Lamp Bear territory of HIA into a football pitch to have recreations and exercises for travelers. The air terminal Fan Zone invited upwards of 2,600 dynamic members on a solitary day, with an aggregate of 50,000 dynamic members from around the globe who delighted in month-long World Cup celebrations at the airplane terminal.

As a major aspect of the celebrations, a ‘computerized entry’ was introduced in the terminal to give football fans at HIA the opportunity to connect specifically with individual football fans the distance in Russia through with intuitive live floods of various Russian milestones amid the 2018 FIFA World Cup, including Kamergersky Lane, Revolutionary Square, Tsvetnoy Boulevard in Moscow, Bolshaya Morskaya road and Dvortsovaya Square in St Petersburg.